Terms & Conditions

Effective Date: [Update when published]

Welcome to hochiminh24hrsflorist.com. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

1. Services

hochiminh24hrsflorist.com provides online ordering and delivery of flowers, gifts, chocolates, cakes, and related items throughout Vietnam. All orders placed through our website are subject to availability and acceptance.

2. Orders & Acceptance

  • All orders are subject to confirmation and availability.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Once an order is confirmed, changes may not be possible, especially after dispatch.

3. Pricing & Payments

  • All prices displayed on our website are shown in USD and may be subject to change without notice.
  • Full payment must be made at the time of placing the order.
  • Payments are processed securely through third-party payment providers.
  • We do not store full payment card details.

4. Flower Availability & Substitutions

  • Flower arrangements are subject to seasonal availability.
  • If specific flowers are unavailable, we reserve the right to substitute them with flowers of equal or greater value while maintaining the style and colour theme of the arrangement.
  • Substitutions do not constitute grounds for a refund.

5. Delivery Policy

  • Delivery times and dates are estimates and cannot be guaranteed.
  • Same-day delivery is subject to order cut-off times and product availability.
  • We are not responsible for delays caused by circumstances beyond our control, including traffic conditions, weather, or recipient unavailability.
  • Once flowers have been dispatched, delivery details cannot be changed.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.
hochiminh24hrsflorist.com is not liable for:

  • Incomplete or incorrect addresses
  • Refused deliveries
  • Unsuccessful delivery attempts
  • Missing recipient details

Additional delivery charges may apply for re-delivery.

7. Cancellations & Amendments

  • Orders may be cancelled or amended only before dispatch.
  • Once an order has been prepared or dispatched, cancellations and changes are not guaranteed.
  • Refunds, if applicable, will be processed according to our Refund Policy.

8. Non-Delivery, Refunds & Replacements

In the event of a non-delivery due to our fault, customers may choose:

  • A full refund, or
  • A free redelivery, possibly upgraded in value

Claims regarding damaged or poor-quality flowers must be reported within 3 days of delivery and may require photographic evidence.

9. Customer Responsibilities

By placing an order, you confirm that:

  • All information provided is accurate and complete
  • You are authorised to use the selected payment method
  • You agree to these Terms & Conditions

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of hochiminh24hrsflorist.com and may not be copied, reproduced, or used without prior written consent.

11. Limitation of Liability

hochiminh24hrsflorist.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, except where required by law.

12. Force Majeure

We shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, or government restrictions.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on this page.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📧 Email: sales@hochiminh24hrsflorist.com
🌐 Website: hochiminh24hrsflorist.com