1. Information We Collect

When you visit or place an order on hochiminh24hrsflorist.com, we may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely by third-party payment providers)

Order Information

  • Products purchased
  • Delivery date and recipient details
  • Special instructions or messages

Technical Information

  • IP address
  • Browser type and device information
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfil your flower and gift orders
  • Arrange delivery and customer support
  • Communicate order confirmations, updates, and service messages
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3. Payment Security

All payments made on Hochiminh24hrsflorist.com are processed through secure third-party payment gateways.
We do not store or have access to your full payment card details.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality and performance
  • Analyse visitor behaviour and traffic
  • Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We may share your information only when necessary, including:

  • Delivery partners to complete your order
  • Payment processors to handle transactions
  • Legal authorities if required by law

All partners are required to protect your data and use it solely for service purposes.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal and accounting requirements

When data is no longer required, it is securely deleted.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

SaigonFlowerDelivery does not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: sales@hochiminh24hrsflorist.com
🌐 Website: hochiminh24hrsflorist.com