Fresh Flower Delivery You Can Trust in Vietnam

At Hochiminh24hrsflorist.com, we do everything possible to ensure that every fresh bouquet arrives beautifully presented and on time. Each year, we deliver thousands of flower arrangements across Vietnam, bringing joy to recipients in Ho Chi Minh City, Saigon, and beyond.

Our flowers are expertly hand-arranged by experienced local florists, using only the freshest seasonal blooms available. We are committed to providing reliable flower delivery services and exceptional customer care with every order.

Our Commitment to Customer Satisfaction

Your satisfaction is our top priority. If you are not 100% satisfied with your flower delivery experience, we encourage you to contact us immediately. We genuinely value customer feedback and continuously strive to improve our service.

You can reach our support team anytime via:

  • 📧 Email: sales@hochiminh24hrsflorist.com

  • 💬 Live Chat: Our modern live chat service connects you directly with a friendly customer care representative ready to assist you.

If an issue with your order was directly caused by us, we will make every effort to resolve it quickly and restore your confidence in our service.

100% Satisfaction Guarantee – Terms & Conditions

Our satisfaction guarantee applies to issues within our control. However, it does not cover situations such as:

  • Incorrect or incomplete delivery addresses provided by the customer

  • Delivery refusal by the recipient

  • Multiple unsuccessful delivery attempts

  • Delays caused by external transit issues

  • Missing or inaccurate delivery information

  • Requests to change the delivery address after flowers have been dispatched

Please note: once an order has been shipped, delivery details cannot be modified.

Non-Delivery & Refund Policy

In the rare event that your flowers are not delivered on the selected delivery date, SaigonFlowerDelivery will:

  • Provide a full refund, or

  • Redeliver and upgrade your order at no additional cost

Damaged or Poor-Quality Flowers

If your bouquet arrives in unsatisfactory condition, we will gladly send a replacement bouquet.

To help us assist you efficiently:

  • Please provide a photo of the flowers within 3 days of delivery

  • Proper care and fresh water can significantly extend the life of your flowers

Order Fulfilment Guarantee

If, for any reason, Hochiminh24hrsflorist.com is unable to fulfil your order, you may choose:

  • A full refund, or

  • A redelivery at a later date, upgraded to a higher value bouquet at no extra cost

Incorrect Bouquet or Unsuitable Arrangement

If the delivered bouquet is not suitable for the selected occasion, we will send the correct replacement bouquet promptly. A photo may be requested for internal verification purposes only.

Please note:

  • Flower substitutions may occur due to seasonal availability

  • Any replaced blooms will always be of equal or greater value

Why Choose SaigonFlowerDelivery?

✔ Trusted flower delivery service in Vietnam
✔ Same-day and scheduled delivery options
✔ Fresh, hand-arranged bouquets
✔ Transparent refund & replacement policy
✔ Professional customer support team